Delivery and Returns

Delivery

We pride ourselves on efficient delivery supported by friendly customer service. If the product you have ordered is in stock and ordered before 2PM we will endeavor to post the same working day using the options below:-

  • Free Delivery (Royal Mail Second Class Standard) - for products that qualify for free post (UK only) allow 3-5 working days.
  • 2 Working Days - £7.95 for UK only (please note due to remote locations certain post codes are exempt from 2 working day option. The Postcodes include:AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3)

Europe

Postage is charged at £10 for the first item and £3 per additional item. Please allow up to 10 working days. NOTE:customs charges may apply these are borne by the customer for further details contact your local customs office.

Rest of the World

Postage is charged at £15 for the first item and £5 per additional item. Please allow up to 15 working days. NOTE: customs charges may apply these are borne by the customer for further details contact your local customs office Signatures may be required for some items, please keep an eye out for cards left by couriers. Do not accept damaged or incomplete parcels, please inspect your parcel immediately and inform us of any faults. Please note: once the parcel has left our warehouse we cannot be held responsible for couriers or Royal Mail. In recent years because of the vast quantities of items bought on-line on occasion parcels are delivered late or lost particularly around the Christmas period we would therefore recommend allowing more time or using a special delivery option

Returns

At Motorcycle Clothing Company we will try and make returning any item as easy and hassle free as possible.

Please make sure all returned items are in as new condition, with ALL original packaging, labels and tags allowing for products to be re-sold, if the products are not returned in perfect condition, they cannot be refunded or exchanged and will be returned back to the customer.

You must protect the parcel on the return journey.

We would recommend that you get ‘proof of posting’ from your post office and use standard 2nd class post or depending on the weight use a guaranteed delivery service.

Please keep your proof of posting as we cannot be held responsible for parcels unreturned, you may require it in the event of a claim with your carrier.

If you need to exchange an item a charge will be made for postage.

  • For small items e.g. t-shirts £3.95 (UK Only)
  • For medium size items e.g. jackets £6.95 (UK Only)
  • For large items including helmets and luggage £9.95 (UK Only)

Any returned orders from outside the UK we will charge the cost of the post as outlined in our Delivery (above).

Europe & Rest of the World For goods returned from outside mainland UK and the Channel Islands the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'.

Returns Address MCC 197 Neath Road, Landore, Swansea SA1 2JT

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10

Europe & Rest of the World

For goods returned from outside mainland UK and the Channel Islands the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'.

If you wish to exchange an item from outside the UK please note a charge will be made for re-packaging and re-posting the charge will be the same as standard postage charges as above.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10

 


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